Frequently Asked Questions
We accept PayPal and major credit cards including Visa, American Express and MasterCard.
We also accept bank transfers. Our bank details are:
Bank Name: Suncorp
Account Number: 004664850
Account Name: Melzbeads
Please remember put down your order number when you do a bank transfer so we will know it’s from you.
Drop us a note anytime if you have any questions.
Orders are usually processed and sent out the next business day.
We aim to send your order as soon as possible. However once it is in the hands of Australia Post, the delivery and timings are unfortunately out of our control. If you need the item urgently, we recommend and offer an option to send by Express Post.
You can click here for the latest information regarding Australia Post’s delivery times.
Drop us a note anytime if you have any further questions.
Your security while shopping online with us is very important, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.
All information is passed over a secure connection using the latest SSL encryption technology (you will see a lock icon at the top of your browser). We do not see or store your credit card information as they are managed directly by PayPal.
SSL is a technology used by many large online retailers to keep customers’ personal data safe. It lets your computer know that the website you are dealing with can be trusted, as well as hiding your personal details from any third party who might try and intercept the data when it is being sent from your computer to Melzbeads.
Please get in touch with us anytime if you have any concerns.