faq

Frequently Asked Questions

What are the delivery charges?

You can find our shipping rates by clicking here or drop us a note anytime if you have any questions.

Which payment methods are accepted?

We accept PayPal and major credit cards including Visa, American Express and MasterCard.

We also accept bank transfers. Our bank details are:

Bank Name: Bankwest
BSB: 303-829
Account Number: 0139033
Account Name: Melzbeads

Please remember put down your order number when you do a bank transfer so we will know it’s from you.

Drop us a note anytime if you have any questions.

How do I enter a coupon code?

To use a coupon code:

1. Add the items you want to your shopping cart
2. Click on the shopping cart icon  to checkout
3. In the checkout screen, click on the area shown below to enter your code

How long will delivery take?

Orders are usually processed and sent out the next business day.

We aim to send your order as soon as possible. However once it is in the hands of Australia Post, the delivery and timings are unfortunately out of our control. If you need the item urgently, we recommend and offer an option to send by Express Post.

Drop us a note anytime if you have any further questions.

Is it safe to shop at Melzbeads? Is my data protected?

Your security while shopping online with us is very important, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.

All information is passed over a secure connection using the latest SSL encryption technology (you will see a lock icon at the top of your browser). We do not see or store your credit card information as they are managed directly by PayPal.

SSL is a technology used by many large online retailers to keep customers’ personal data safe. It lets your computer know that the website you are dealing with can be trusted, as well as hiding your personal details from any third party who might try and intercept the data when it is being sent from your computer to Melzbeads.

Please get in touch with us anytime if you have any concerns.

Are you a genuine business?

Yes, Melzbeads is an Australian registered (ABN: 67747495628), family owned and operated business.

We love to hear from you. Contact us anytime if you have any questions.